Enterprise Operations Associate (2614)

Who you are

You are a proactive problem solver with a customer-centric approach — your ability to anticipate client needs and address issues before they escalate is key to ensuring a seamless experience for enterprise clients. You thrive in collaborative environments and enjoy working with cross-functional teams to drive results. Your strong communication skills allow you to articulate challenges and solutions effectively, fostering positive relationships with clients and internal partners alike.

You understand the importance of data in decision-making — being data-informed is part of your DNA, and you leverage insights to enhance client interactions and operational efficiency. You are detail-oriented and organized, ensuring that every aspect of the client experience is managed with precision. Your commitment to accountability and excellence aligns with Snappr's culture of peak performance and radical candor.

Desirable

Experience in a B2B environment is a plus, as is familiarity with operations or customer success roles. A background in visual content or creative industries can provide valuable context for understanding client needs.

What you'll do

In your role as an Enterprise Operations Associate, you will be the primary point of contact for enterprise clients, ensuring they receive the highest level of service. You will work closely with various teams, including sales, marketing, and creative, to address client inquiries and resolve issues promptly. Your role will involve monitoring client satisfaction and gathering feedback to inform improvements in service delivery.

You will assist in onboarding new enterprise clients, guiding them through the process to ensure they understand how to leverage Snappr's offerings effectively. Your ability to communicate clearly and empathetically will help build trust and rapport with clients, making them feel valued and understood.

As part of your responsibilities, you will analyze client data to identify trends and opportunities for enhancing the client experience. You will collaborate with internal teams to implement solutions that address client needs and contribute to Snappr's growth objectives. Your insights will play a crucial role in shaping the strategies that drive client retention and satisfaction.

What we offer

Snappr offers a dynamic work environment where creativity and innovation are encouraged. You will be part of a team that is passionate about helping businesses tell their stories through visual content. We believe in fostering a culture of accountability, humor, and diversity, where every team member's contributions are valued.

You will have opportunities for professional development and growth within the company as we continue to expand our reach and impact in the visual content marketplace. Snappr is committed to providing a supportive and collaborative atmosphere where you can thrive and make a meaningful difference.

Join us in our mission to set the standard for visual content worldwide — your work will directly contribute to how businesses connect with their audiences through powerful visuals.