Sr. Program Manager I - Customer Success Programs

Who you are

You have a proven track record in program management, particularly within customer success environments. With at least 5 years of experience, you understand the nuances of guiding customers through their lifecycle, from onboarding to renewal. Your ability to collaborate with cross-functional teams ensures that customer needs are met effectively. You possess strong analytical skills, enabling you to assess program performance and drive improvements. You are adept at managing large-scale projects and can navigate complex organizational structures to achieve results. You are passionate about customer success and are committed to helping clients derive maximum value from their investments.

What you'll do

In this role, you will own and lead large-scale transformational programs that support the Customer Success organization. You will work closely with various stakeholders to identify critical initiatives that enhance customer adoption and satisfaction. Your responsibilities will include developing program strategies, managing timelines, and ensuring that all deliverables meet quality standards. You will facilitate communication between teams and act as a liaison to ensure alignment on goals and objectives. Additionally, you will analyze program outcomes and provide insights to drive continuous improvement. You will also mentor junior team members and contribute to building a culture of success within the organization.

What we offer

Samsara offers a dynamic work environment where you can make a significant impact on customer success. You will have the autonomy to lead initiatives and the support of a collaborative team. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of physical operations and making a difference in industries that are vital to our global economy.