Technical Support Engineer (Security & Compliance, Intune)

Who you are

You have a solid background in technical support, ideally with experience in security and compliance solutions. You are skilled at troubleshooting and resolving complex technical issues, ensuring customer satisfaction through effective communication and problem-solving. Your familiarity with Microsoft products, particularly Azure, allows you to provide exceptional support and guidance to customers. You thrive in a collaborative environment and are eager to learn and grow within the technical support field. You understand the importance of security in technology and are committed to helping customers navigate compliance challenges.

Desirable

Experience with Microsoft Intune or similar endpoint management solutions is a plus. Familiarity with security frameworks and compliance standards will enhance your ability to assist customers effectively. You are proactive in seeking solutions and enjoy working with cross-functional teams to deliver the best outcomes for customers.

What you'll do

As a Technical Support Engineer, you will own the resolution of customer technical issues related to security and compliance. You will engage with customers to understand their challenges and provide tailored solutions that leverage Microsoft’s technology stack. Your role will involve troubleshooting complex scenarios, documenting solutions, and collaborating with engineering teams to escalate issues when necessary. You will also contribute to knowledge base articles and training materials to enhance the support experience for both customers and team members.

You will participate in ongoing training and development to stay current with Microsoft products and industry trends, ensuring that you can provide the most relevant and effective support. Your ability to communicate technical concepts clearly will be essential in helping customers understand their options and make informed decisions regarding their security and compliance needs.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a significant impact on customer success. You will have access to continuous learning opportunities and resources to enhance your technical skills. The company values diversity and inclusion, fostering a culture where every employee can thrive. You will be part of a team that is dedicated to empowering customers and driving innovation in technology. Competitive compensation and benefits are part of the package, reflecting the value we place on our employees.