Are you passionate about shaping music and audio experiences through thoughtful, human-centered research? Do you see research as a generative force, not just a checkpoint? We’re looking for a mid-level Experience Researcher to join our Amazon Music Research & Beta team and partner closely with product designers and strategists to explore what’s possible, and what matters most to our fans.
This role is ideal for someone who thrives in cross-functional collaborative settings and is energized by the challenge of translating deep insight into meaningful design and strategy.
A day in the life
• Independently lead mixed-method research initiatives across the Amazon Music ecosystem (mobile, voice, web, and beyond).
• Collaborate daily with designers to co-develop hypotheses, test early concepts, and drive iterative design through research.
• Facilitate cross-functional workshops, synthesis sessions, and insight-to-action discussions with product, tech, and design teams.
• Develop frameworks and research artifacts that help the org make strategic, customer-centric decisions.
• Contribute to building repeatable, scalable research practices that raise the bar for our work and our thinking.• 3+ of UX research or design research experience across the full product lifecycle, with a track record of influencing design and product strategy.
• BA/BS required in HCI, Psychology, Human Factors, or related field. MA/MS/PhD in HCI, Psychology, Human Factors, or related field preferred.
• Skilled in both qualitative methods (interviews, fieldwork, usability) and quantitative thinking (surveys, behavioral data interpretation).
• Strong storytelling and facilitation skills; ability to communicate insights clearly across disciplines.• MA/MS/PhD in HCI, Psychology, Human Factors, or related field
• Experience working on consumer-facing media, streaming, or creative products.
• Ability to ambiguity and leading discovery research with emerging products or technologies.
• Passion for music, fan culture, or the creator economy.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
