The design platform for seamless team collaboration
Figma is a web-based design platform that empowers cross-functional teams to collaborate seamlessly on product design projects. Founded in 2012 and headquartered in Union Square, San Francisco, Figma has raised $749.1 million in funding from investors like General Catalyst and Andreessen Horowitz, a...
Figma offers generous benefits including equity, parental leave, mental health support, and a learning & development stipend. Employees enjoy recharge...
Figma fosters a collaborative culture with its unique Multiplayer mode, enabling real-time design collaboration akin to Google Docs. The company prior...
Figma • San Francisco, CA • New York, NY • United States
Figma is seeking a Community Support Specialist to enhance user experience across various platforms. You'll engage with customers and provide technical support while identifying trends and improvements. This role requires strong communication skills and a technical inclination.
You are a detail-oriented individual with a knack for communication and a passion for helping others. You thrive in a community-focused environment and have a technical inclination that allows you to understand design tools and workflows. You are comfortable engaging with users across various platforms and can think critically to resolve issues effectively. You are eager to learn and adapt in a startup-like atmosphere where flexibility is key. You are based in the US and are willing to cover weekends as needed.
As a Community Support Specialist at Figma, you will monitor community and social channels, providing outstanding technical support to users. You will engage with customers directly and publicly, ensuring they have an exceptional experience. Your role will involve identifying trends within the community and surfacing improvements to enhance user engagement. You will partner with Design, Engineering, and Technical Quality Support teams to investigate and resolve complex issues, ensuring that users receive timely and effective solutions. You will also help scale one-to-many support initiatives, contributing to the overall growth and satisfaction of the Figma community.
Figma offers a collaborative and inclusive work environment where your contributions will directly impact the community's experience. You will have the opportunity to work with a team of passionate individuals dedicated to making design accessible to all. We provide flexible work arrangements, allowing you to work remotely while being part of a vibrant community. Additionally, you will receive comprehensive onboarding and ongoing support to help you succeed in your role.
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