Senior Collections Specialist, Auto

Who you are

You have a strong background in collections, ideally with experience in the auto finance sector — your expertise allows you to offer personalized solutions that empower borrowers to manage their accounts effectively. You excel in negotiation and compassionate communication, understanding that empathy is key in helping borrowers navigate financial challenges. You thrive in a performance-driven environment, where measurable results are a testament to your efforts and dedication. Your ability to connect with individuals from diverse backgrounds makes you a valuable asset to the team, as you prioritize inclusivity and fairness in your approach.

Desirable

Experience in a digital-first company is a plus, as you understand the nuances of modern lending practices and the importance of technology in enhancing customer experiences. Familiarity with AI-driven solutions in lending can set you apart, as Upstart leverages innovative technology to improve access to credit. You are adaptable and open to continuous learning, eager to stay updated on industry trends and best practices in collections.

What you'll do

As a Senior Collections Specialist, you will be at the forefront of Upstart's mission to revolutionize the auto collections industry. Your primary responsibility will be to engage with borrowers, offering them personalized solutions that help them overcome financial challenges. You will utilize your negotiation skills to reach mutually beneficial agreements while maintaining a compassionate approach. Your role will involve analyzing borrower accounts to identify opportunities for improvement and implementing strategies that enhance repayment rates.

You will collaborate closely with other team members to share insights and best practices, fostering a culture of continuous improvement within the collections team. Your performance will be measured by key metrics, and you will be expected to drive results that align with Upstart's goals. You will also participate in training sessions to enhance your skills and stay informed about the latest developments in the collections industry.

What we offer

Upstart provides a supportive and inclusive work environment where you can thrive. As a remote-first company, you have the flexibility to work from anywhere in the United States, allowing for a healthy work-life balance. We offer competitive compensation packages and opportunities for professional growth within the organization. You will be part of a mission-driven team that is dedicated to making a positive impact in the lending space, helping borrowers access affordable credit and improve their financial well-being.