Customer Experience Manager

Who you are

You have a proven track record in customer experience management, ideally with experience in help desk services. You understand the importance of delivering exceptional service and are passionate about creating positive experiences for customers. You possess strong leadership skills and can motivate a team to achieve high performance. You are data-driven and can analyze customer feedback to implement improvements. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance service delivery. You are adaptable and can navigate the challenges of a fast-paced work environment, ensuring that customer needs are met efficiently and effectively.

What you'll do

As the Customer Experience Manager, you will lead the Help Desk Services team, ensuring that all customer interactions are handled with the utmost professionalism and care. You will oversee the development and implementation of customer service strategies that align with Kaseya's goals. Your role will involve training and mentoring team members to enhance their skills and performance. You will analyze customer feedback and service metrics to identify areas for improvement and drive initiatives that enhance the overall customer experience. You will collaborate with other departments to ensure a seamless service experience for customers, addressing any issues that arise promptly. You will be responsible for maintaining high service standards and ensuring that the team meets or exceeds performance targets. You will also play a key role in communicating with stakeholders about customer service initiatives and outcomes.

What we offer

Kaseya offers a dynamic work environment where you can make a significant impact on customer satisfaction and service delivery. You will have the opportunity to work with a talented team and contribute to the company's growth and success. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us at Kaseya and be part of a company that values innovation and customer-centricity.