L1 Senior Technical Support Specialist

Who you are

You have a strong background in technical support, ideally with experience in customer-facing roles where you've provided assistance across various channels such as phone, chat, and email. You thrive in a fast-paced environment and take ownership of customer issues, ensuring they are resolved efficiently and effectively. Your ability to communicate complex technical concepts in a clear and concise manner is one of your key strengths, allowing you to build rapport with customers and help them get the most out of Samsara's technology. You are a team player who enjoys collaborating with colleagues across global locations to enhance the customer experience.

Desirable

Experience in the Internet of Things (IoT) sector or familiarity with physical operations industries such as transportation, construction, or agriculture would be a plus. You are comfortable working independently and have a proactive approach to problem-solving, always looking for ways to improve processes and customer satisfaction.

What you'll do

As a Senior Technical Support Specialist at Samsara, you will be the first point of contact for users seeking assistance with our Connected Operations™ Cloud platform. Your role will involve diagnosing and resolving technical issues, guiding customers through troubleshooting steps, and ensuring they have a positive experience with our products. You will collaborate closely with other support team members to share knowledge and best practices, contributing to a culture of continuous improvement. Additionally, you will document customer interactions and solutions in our support system, helping to build a knowledge base that can be utilized by the entire team.

You will also have the opportunity to provide feedback to product teams based on customer interactions, helping to shape future product developments and enhancements. Your insights will be invaluable in ensuring that our technology meets the needs of our users and continues to evolve in line with industry trends.

What we offer

At Samsara, we are committed to fostering a supportive and inclusive work environment where you can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is dedicated to making a positive impact on the industries we serve. Join us in our mission to improve the safety, efficiency, and sustainability of physical operations worldwide.