Customer Experience Engineer

Who you are

You are a customer-obsessed, AI-curious problem-solver with a strong development background and a focus on AI/ML and full stack development. You thrive in an inclusive, collaborative global team and have experience leading the development of intelligent platforms. You understand the importance of operational excellence in delivering scalable and resilient solutions that empower customer engineering teams. You are innovative and eager to contribute to the strategic direction of customer engineering for GSX and commercial businesses. You have a growth mindset and are committed to delivering measurable customer impact through your work.

What you'll do

In this role, you will design solutions that prevent issues before they happen and embed AI-powered automation into processes. You will lead the development of next-generation intelligent platforms that transform Azure support, ensuring that customers can rely on Microsoft’s cloud services. You will collaborate with cross-functional teams to strengthen quality, reliability, security, and customer trust. Your contributions will directly impact how customer engineering teams operate, and you will be at the forefront of driving innovation within the organization. You will also have the opportunity to mentor junior engineers and share your expertise in AI and full stack development.

What we offer

Microsoft offers a culture of empowerment and inclusion, where you can grow your career while working on impactful projects. You will be part of a team that values collaboration and innovation, and you will have access to resources that support your professional development. The role provides an opportunity to work on cutting-edge technologies and contribute to the mission of empowering every person and organization on the planet to achieve more. You will be part of a diverse team that is committed to making a difference in the world through technology.