Principal Solution Consultant, Post-Sales

Who you are

You have a strong background in solution consulting, ideally with experience in post-sales environments where you've supported clients through onboarding and implementation. Your technical aptitude allows you to understand complex identity verification and fraud prevention systems, and you thrive in collaborative settings where you can work closely with both technical and customer-facing teams. You are a problem solver and a trusted advisor, committed to ensuring that clients derive maximum value from the solutions provided. You possess excellent communication skills, enabling you to articulate technical concepts to non-technical stakeholders effectively. You are driven by customer success and retention, taking ownership of accounts and ensuring a smooth customer experience during early adoption.

Desirable

Experience in the identity verification or fraud prevention industry is a plus, as is familiarity with technical implementation processes. A background in customer success or account management would also be beneficial, as it complements the skills needed for this role. You are eager to grow in a fast-paced environment and are comfortable navigating complex problems with a solutions-oriented mindset.

What you'll do

As a Principal Solution Consultant, Post-Sales, you will be responsible for guiding clients through the onboarding process, ensuring they understand how to effectively use Socure's identity verification platform. You will collaborate with technical teams to facilitate smooth implementations and provide ongoing technical assistance to clients. Your role will involve acting as a champion for customer success, helping clients maximize the value of the solutions they have purchased. You will engage with clients to understand their needs and challenges, providing tailored solutions that enhance their experience with Socure's products. You will also work closely with internal teams to relay customer feedback and contribute to product improvements based on client interactions. Your goal is to build strong relationships with clients, fostering trust and ensuring their long-term success with Socure.

What we offer

Socure offers a dynamic work environment where you can make a significant impact on the future of identity verification. You will be part of a team that values collaboration and innovation, working towards a mission that affects businesses and individuals alike. We provide opportunities for professional growth and development, encouraging you to take ownership of your career path. Our culture is built on accountability and high standards, and we support our employees in achieving their goals while contributing to the company's success. Join us in building the identity trust infrastructure for the digital economy.