Senior Technical Program Manager

Who you are

You have 5+ years of experience in technical program management, ideally within a technology-focused environment — you've successfully led cross-functional teams and managed complex projects that drive customer success. Your strong communication skills enable you to build relationships with stakeholders and ensure alignment across various departments. You possess a deep understanding of customer experience principles and are passionate about delivering high-quality solutions that meet customer needs. You thrive in collaborative settings and enjoy working with diverse teams to achieve common goals. You are proactive in identifying areas for improvement and driving continuous enhancement of processes and practices. You are familiar with best practices in program management and have a track record of implementing effective strategies that lead to successful project outcomes.

What you'll do

As a Senior Technical Program Manager at Snowflake, you will own the Landing Zone Accelerator and Proactive Health Check best practices, ensuring that customers adopt secure and scalable environments. You will collaborate closely with the Customer Experience Team, including Solution Engineering and Professional Services, to refine guidance and influence product requirements. Your role will involve planning and managing customer-facing systems that enhance the overall customer experience. You will act as the primary owner of all best practices related to the Landing Zone Accelerator and Proactive Health Check, driving alignment among cross-functional teams to enable successful implementation. You will work with Product Managers to ensure that customer feedback is integrated into product development, helping to shape the future of Snowflake's offerings. You will also be responsible for monitoring the effectiveness of implemented practices and making recommendations for improvements based on data-driven insights. Your contributions will play a crucial role in accelerating Snowflake's growth and enhancing customer satisfaction.

What we offer

At Snowflake, we foster a culture of innovation and collaboration, where your contributions will have a meaningful impact on our customers and the company. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that values diverse perspectives and encourages you to challenge ordinary thinking. Join us in building a future where technology empowers enterprises to achieve their full potential.