Telecom Sytems Engineer, Amazon Connect, Amazon Connect

Who you are

You have a strong background in telecommunications and systems engineering, with experience in designing and implementing cloud-based solutions. Your understanding of AWS services, particularly Amazon Connect, allows you to create impactful customer service applications that meet the needs of businesses worldwide. You thrive in collaborative environments and are excited about leveraging technology to solve complex business challenges. You are detail-oriented and possess excellent problem-solving skills, enabling you to deliver high-quality solutions that enhance user experiences.

Desirable

Experience with AI technologies and their application in customer service is a plus. Familiarity with other AWS services such as Amazon Lex, Amazon Polly, and AWS Lambda will be beneficial in this role. A proactive approach to learning and adapting to new technologies will help you succeed in this fast-paced environment.

What you'll do

As a Telecom Systems Engineer at Amazon, you will be responsible for developing and enhancing Amazon Connect, a cloud-based contact center solution. You will work closely with cross-functional teams to design and implement features that improve customer interactions and streamline business operations. Your role will involve analyzing customer requirements and translating them into technical specifications that guide the development process. You will also be tasked with troubleshooting and resolving technical issues, ensuring that the solutions you deliver are reliable and effective.

You will engage with customers to gather feedback and insights, using this information to inform future enhancements and innovations. Your contributions will directly impact the customer experience, making it essential for you to stay updated on industry trends and best practices. You will collaborate with product managers and other engineers to prioritize features and improvements, ensuring that the product roadmap aligns with customer needs and business goals.

What we offer

At Amazon, you will be part of a dynamic team that is dedicated to transforming the customer service landscape through innovative technology. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have access to cutting-edge tools and resources that empower you to excel in your role. Our inclusive culture encourages collaboration and creativity, allowing you to make a meaningful impact on the products you work on. Join us in our mission to deliver exceptional customer experiences through technology.