Customer Success Manager

Who you are

You have a strong intrinsic motivation to help others find solutions to their challenges — your dedication to customer success is evident in your ability to build trust and provide exceptional service. With experience in managing customer relationships, you understand the importance of accountability and ownership in ensuring a positive post-sale experience for clients. You possess excellent communication skills, allowing you to engage effectively with customers and internal teams alike.

You are proactive in identifying growth opportunities within your book of business — your analytical mindset helps you monitor customer health and create risk mitigation plans when necessary. You thrive in a performance-based environment and are eager to develop your skills and advance your career in customer success. Your ability to navigate complex customer needs and provide tailored solutions sets you apart in this role.

Desirable

Experience with HubSpot software is a plus, as it allows you to leverage the platform's capabilities to maximize customer value. Familiarity with customer engagement strategies and metrics will enhance your effectiveness in this position. A background in consulting or customer support can also be beneficial, as it equips you with the skills to address product-related inquiries and facilitate customer success.

What you'll do

As a Customer Success Manager at HubSpot, you will be responsible for managing a diverse book of business — your primary goal is to ensure that customers are maximizing the value of their investment in HubSpot. You will engage with multiple customers daily through scheduled and ad hoc phone calls, providing guidance and support to help them achieve their goals. Your role will involve formalizing action plans for at-risk customers while simultaneously identifying opportunities for growth within the existing customer base.

You will monitor key metrics and expectations, executing against them to drive customer satisfaction and renewal rates. By collaborating with internal resources, you will address product-related questions and ensure that customers receive timely and effective solutions. Your ability to create risk mitigation plans will be crucial in maintaining customer health and satisfaction.

What we offer

At HubSpot, we are committed to fostering a culture of growth and development — you will have the opportunity to enhance your skills and advance your career through a performance-based progression path. We value autonomy and ownership, allowing you to take charge of your customer engagements and drive meaningful outcomes. Join us in our mission to help millions of organizations grow better, and be part of a team that prioritizes customer success and satisfaction.