Strategic Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally with experience in enterprise environments. You excel at building strategic relationships and have a knack for understanding customer needs and challenges. Your communication skills are top-notch, allowing you to effectively collaborate with cross-functional teams and influence product direction. You are driven by a mission that matters and are eager to contribute to a safer, more connected world through innovative technology. You thrive in environments where you can take ownership and drive real change, and you are committed to continuous growth in your career.

Desirable

Experience in technology or software industries is a plus, as is familiarity with cloud-based solutions. You may have a background in sales or business development, which enhances your ability to understand customer journeys and drive adoption. A passion for public safety and justice issues aligns well with Axon's mission, and you are motivated by the impact your work can have on communities.

What you'll do

As a Strategic Customer Success Manager at Axon, you will play a pivotal role in shaping the customer experience for enterprise clients. You will develop and maintain strategic relationships with key stakeholders, ensuring that they derive maximum value from Axon's products and services. Your role will involve driving adoption of our technology solutions, identifying opportunities for expansion, and addressing any challenges that arise. You will collaborate closely with product teams to relay customer feedback and influence product innovation, ensuring that our offerings meet the evolving needs of our clients. You will also be responsible for tracking customer success metrics and reporting on progress to internal stakeholders, helping to drive accountability and continuous improvement.

What we offer

At Axon, you will be part of a mission-driven organization that values your contributions and encourages your growth. We offer a collaborative work environment where diverse perspectives are welcomed and valued. You will have the opportunity to work with cutting-edge technology solutions and be part of a rapidly expanding team that is making a significant impact in the field of public safety. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to protect life and build a safer world through innovation.