Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our Global Specialty Fulfillment team in AMET.
Key job responsibilities
As an External Fulfillment (EF) country operations manager, you will be responsible for to lead the Seller Flex (SF), Vendor Flex (VF) and Direct Fulfillment (DF) channel operations from operations and compliance point of view.
You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications.
Roles and Responsibilities:
• Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers
• Monitor operations of the assigned sites and suggest & deploy improvements
• Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
• Train & direct associates for action and conformance of norms & practices
• Audit the sites for various operational conformances, restrictions and norms
• Conduct audits based on SOPs, analyze data and propose process improvement initiatives
• Identify useful data accumulated from multiple sources and take necessary actions
• Foresee implications based on current data and trends.
• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 3+ years of performance metrics, process improvement or lean techniques experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• Fluent in Turkish and English
• Should have a valid driving license and car for field travels to seller and vendor network
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
