Customer Success Manager (Mexico City)

Who you are

You have a strong background in customer success, ideally with experience in a technology-driven environment. You understand the importance of building relationships and have a knack for identifying customer needs and aligning them with business objectives. Your communication skills are top-notch, allowing you to engage effectively with stakeholders at various levels. You are committed to excellence and have a passion for helping customers succeed. You thrive in collaborative settings and enjoy working with cross-functional teams to deliver exceptional results. You are adaptable and can navigate challenges with a positive attitude, always striving to exceed expectations.

Desirable

Experience in software or technology industries is a plus, as is familiarity with process automation or AI technologies. You may have a background in project management or consulting, which has equipped you with the skills to manage multiple priorities and drive initiatives forward. A proactive approach to problem-solving and a desire to continuously learn and grow in your role will set you apart.

What you'll do

As a Customer Success Manager at Appian, you will serve as a strategic advisor to our clients, helping them leverage our software platform to achieve their business goals. You will work closely with customers to understand their unique challenges and objectives, providing guidance on best practices and solutions that drive success. Your role will involve cultivating strong relationships with key stakeholders, ensuring they are engaged and satisfied with our services. You will collaborate with internal teams to advocate for customer needs and drive product improvements based on feedback. Additionally, you will track customer progress and success metrics, providing insights and recommendations to enhance their experience with our platform.

What we offer

At Appian, we value intensity and excellence, and we are committed to creating a supportive and collaborative work environment. You will have the opportunity to work with a passionate team dedicated to achieving great results. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in making a meaningful impact on our customers' businesses and be part of a culture that celebrates innovation and teamwork.