Manager, Technical Account Management

Who you are

You have a proven track record of leading high-performing teams in a technical support or account management environment — your experience includes scaling teams in high-growth settings and ensuring exceptional user experiences. You possess strong communication skills, enabling you to explain complex technical concepts, such as APIs, to both technical and non-technical stakeholders. Your familiarity with SQL allows you to build and modify queries, enhancing your ability to analyze data and drive insights for your team and users.

You are user-focused and understand the importance of capturing user feedback to improve service offerings — your proactive mindset ensures that you anticipate user needs and address them effectively. You thrive in collaborative environments, working closely with sales and other teams to align support plans with user requirements. Your leadership style fosters a culture of continuous improvement and accountability within your team, motivating them to excel in their roles.

Desirable

Experience in the financial technology sector is a plus, as it provides you with a deeper understanding of the challenges faced by Stripe's users. Familiarity with customer relationship management tools and technical support platforms will further enhance your ability to lead the team effectively.

What you'll do

As the Lead Technical Account Manager at Stripe, you will be responsible for overseeing the Technical Account Management Support and Services team, ensuring that they provide exceptional support to our largest and most strategic users. You will set the standard for user partnership and support, driving initiatives that enhance user satisfaction and engagement. Your role will involve developing strategies to improve team performance and user outcomes, leveraging your technical expertise to guide your team in resolving complex issues.

You will collaborate closely with sales to ensure that the right support plans are attached to the right users at the right time, facilitating seamless experiences for our clients. Your leadership will be instrumental in fostering a proactive, preventative approach to user support, enabling your team to anticipate and address user needs before they arise. You will also be responsible for mentoring and developing your team members, helping them grow in their careers while delivering outstanding service to our users.

What we offer

At Stripe, we believe in empowering our employees to do their best work. You will have access to professional development opportunities and resources to enhance your skills and advance your career. We offer a competitive salary and benefits package, along with a collaborative and inclusive work environment that values diversity and innovation. Join us in our mission to increase the GDP of the internet and make a meaningful impact on businesses worldwide.