Product Lead, Disputes & Scams

Who you are

You have a strong background in product management, ideally with experience in financial services or technology. You understand the complexities of disputes and scams, and you are passionate about creating safe and reliable user experiences. Your ability to collaborate across teams, including engineering, design, and analytics, sets you apart. You thrive in environments where you can lead initiatives that directly impact customer trust and satisfaction. You are data-driven and can leverage analytics to inform product decisions, ensuring that your strategies align with user needs and business goals. You are comfortable navigating regulatory compliance and risk management, understanding how these elements influence product development.

Desirable

Experience in a leadership role within a product team is a plus. Familiarity with payment systems and transaction issues will help you excel in this position. A background in machine learning or analytics can enhance your contributions to the team. You are proactive in identifying opportunities for improvement and are skilled at communicating your vision to stakeholders.

What you'll do

As the Product Lead for Disputes & Scams, you will own the strategy and execution of initiatives aimed at enhancing the customer experience related to transaction issues. You will lead cross-functional teams to scale the disputes platform, ensuring it meets the needs of all payment types. Your role will involve collaborating closely with engineering and design teams to develop solutions that improve transparency and fairness in dispute resolution. You will analyze customer feedback and data to identify pain points and drive product enhancements. Additionally, you will work on compliance initiatives to ensure that the platform adheres to regulatory standards. Your leadership will be crucial in fostering a culture of innovation and collaboration within your team, as you guide them in solving complex problems that affect millions of users.

What we offer

At Block, we provide a dynamic work environment that encourages creativity and collaboration. You will have the opportunity to work with a diverse team dedicated to redefining financial services. We offer flexible work arrangements, allowing you to thrive in a remote or hybrid setting. Our commitment to employee well-being includes comprehensive benefits and a supportive culture that values your contributions. Join us in making financial systems more accessible and relatable for everyone.