Sustainable home solutions for a greener future
GoodLeap, headquartered in Granite Bay, CA, is a leading sustainable home improvement marketplace that offers energy-saving products such as solar panels, battery storage, and smart home devices. Formerly known as Loanpal, GoodLeap has raised nearly $1 billion in funding, positioning itself to capit...
GoodLeap offers a comprehensive benefits package that includes health, vision, and dental insurance, along with flexible work-from-home opportunities ...
GoodLeap is committed to sustainability and innovation, fostering a culture that prioritizes environmental responsibility and ethical consumerism. The...
GoodLeap • Roseville, CA - HQ
GoodLeap is hiring a Client Support Manager to enhance the customer experience for installers on their platform. You'll leverage Big Data to identify improvement areas and ensure customer expectations are met. This role requires strong communication and analytical skills.
You have a background in customer support or client management, ideally with experience in technology or finance sectors. You understand the importance of delivering exceptional customer experiences and have a knack for identifying areas for improvement through data analysis. Your communication skills are top-notch, allowing you to effectively collaborate with installers and internal teams to enhance service delivery. You are detail-oriented and organized, capable of managing multiple tasks and priorities while maintaining a focus on customer satisfaction. You thrive in a fast-paced environment and are passionate about sustainability and technology, aligning with GoodLeap's mission to provide accessible financing solutions for energy-efficient products.
As a Client Support Manager at GoodLeap, you will work closely with installers on our platform to ensure they receive the best possible support and resources. You will leverage Big Data to analyze customer interactions and identify trends that can help improve the overall customer experience. Your role will involve conducting installer audits to ensure compliance with GoodLeap standards and managing the pipeline to meet customer expectations. You will collaborate with various teams to develop strategies that enhance communication and operational efficiency. Additionally, you will be responsible for training and onboarding new installers, ensuring they are well-equipped to utilize our platform effectively. You will also gather feedback from installers to continuously improve our services and support offerings.
GoodLeap offers a dynamic work environment where you can make a significant impact on customer satisfaction and business success. You will be part of a mission-driven company that values sustainability and innovation. We provide opportunities for professional growth and development, as well as a supportive team culture. Our headquarters in Roseville, CA, is designed to foster collaboration and creativity, and we encourage a work-life balance that allows you to thrive both personally and professionally. Join us in making finance friendly and accessible for everyone.
Apply now or save it for later. Get alerts for similar jobs at GoodLeap.
