Team Lead - Technical Support

Who you are

You have a strong background in technical support, ideally with experience in leading teams. You understand the importance of customer satisfaction and have a proven track record of developing team members to achieve their best. Your communication skills are excellent, allowing you to effectively liaise between customers and internal teams. You are adept at problem-solving and can handle complex technical inquiries with ease. You thrive in a collaborative environment and are passionate about enabling your team to succeed. You are committed to fostering a customer-centric culture within your team, ensuring that every interaction is positive and productive.

Desirable

Experience in the SaaS industry is a plus, as is familiarity with process mining or process intelligence technologies. You may have a background in data science or consulting, which would enhance your ability to support customers effectively. A technical degree or relevant certifications would also be beneficial, as they demonstrate your commitment to the field and your understanding of the technologies involved.

What you'll do

As the Team Lead for Technical Support at Celonis, you will be responsible for overseeing the technical support team, ensuring they have the skills and resources needed to assist our global customers effectively. You will take the lead in planning, installation, and integration of our software, acting as the primary contact for technical inquiries. Your role will involve conducting performance reviews, providing coaching, and sharing feedback regularly to help your team grow. You will work closely with other departments, including consulting, data science, and product management, to ensure a seamless experience for our customers. You will also be responsible for documenting technical questions and solutions, contributing to a knowledge base that enhances team efficiency and customer satisfaction.

What we offer

At Celonis, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technology in the field of process intelligence. We believe in investing in our employees' growth, providing training and development opportunities to help you advance your career. Our culture is collaborative and inclusive, ensuring that every team member feels valued and empowered. We also offer competitive compensation and benefits, reflecting our commitment to attracting and retaining top talent in the industry.