Senior Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success management, particularly within enterprise environments, and have successfully built and maintained relationships with key stakeholders. Your experience includes managing customer success initiatives and driving growth within assigned accounts, ensuring that clients achieve their desired outcomes with the product. You are adept at running pilot programs and developing enablement plans that facilitate the successful rollout of solutions within new accounts. You possess excellent communication skills, allowing you to effectively engage with various business, training, and project management teams. You thrive in collaborative environments and are committed to delivering exceptional customer experiences.

Desirable

Experience in the insurance industry or with enterprise software solutions is a plus. Familiarity with AI technologies and their applications in customer success can set you apart. You are comfortable working in a hybrid environment and can adapt to the needs of your clients and team.

What you'll do

As a Senior Enterprise Customer Success Manager at HOVER, you will be responsible for growing and strengthening relationships with enterprise insurance partners. You will manage customer success initiatives, ensuring that clients are satisfied and achieving their goals with HOVER's solutions. Your role will involve running pilot programs to demonstrate the value of the product and developing enablement plans that facilitate the successful implementation of HOVER's offerings within new accounts. You will work closely with key stakeholders across various teams, including business, training, and project management, to ensure a seamless experience for clients. You will also be tasked with identifying customer requests and addressing them promptly, fostering a culture of responsiveness and support.

What we offer

At HOVER, we are committed to cultivating an inclusive and high-performance culture that inspires growth and accountability. You will have the opportunity to work with a team that values diverse perspectives and innovative ideas. We offer a hybrid work environment that allows for flexibility while maintaining strong collaboration among team members. As part of our commitment to employee growth, we provide opportunities for professional development and career advancement within the company. You will be part of a mission-driven organization backed by leading investors, and your contributions will directly impact how people understand and interact with their spaces.