Associate Manager, Originations (OMS)

Who you are

You have experience in managing teams and are passionate about providing exceptional customer service. You understand the importance of guiding your team through the loan application process, ensuring that they meet quality standards and performance goals. You are adept at setting clear objectives and motivating your team to achieve them, fostering a collaborative environment where everyone can thrive. You are committed to continuous learning and improvement, always seeking to understand the member experience at every step of the application process. You possess strong communication skills, enabling you to effectively support your team and address any questions or challenges they may encounter. You are results-oriented and have a track record of driving business and process changes that enhance customer satisfaction.

What you'll do

In this role, you will independently manage a team of up to 15 Originations Specialists, ensuring they follow procedures and provide excellent customer service throughout the loan application process. You will set performance goals for your team, defining clear objectives and responsibilities to motivate them towards achieving success. You will gain a deep understanding of the member experience, which will help you support your team as they navigate new trends and challenges. You will be responsible for driving business and process changes to enhance the overall experience for both members and employees. Your leadership will be crucial in creating a positive and productive work environment, where your team feels empowered to deliver their best work. You will also collaborate with other departments to ensure alignment and support for your team's objectives, contributing to the overall success of SoFi's mission to reshape personal finance.

What we offer

At SoFi, we are committed to investing in our employees and providing a supportive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is dedicated to making a positive impact on our members' financial futures. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.