Customer Value Consultant

The Opportunity

Simpplr is seeking to hire an experienced Customer Value Consultant as part of our Professional Services function. In this role, you’ll partner with customer stakeholders across Internal Communications, HR, IT, and Leadership to define short- and long-term program strategies, serve as a trusted implementation advisor, and provide platform training and enablement. Your area of focus will be with customers that originally implemented Simpplr within the last four years but have not yet realized the full potential of the platform. Your area of expertise will enable you to deliver incremental value to these customers while providing a clear vision of the “art of the possible.”

This position will require working US hours.

What makes you a good fit:
You lead with empathy, stay grounded in humility, and bring a sense of humor that helps build trust and connection. You’re a natural leader who brings clarity to chaos, listens to understand, and keeps teams focused. You anticipate needs before they’re voiced, solve problems proactively, and care deeply about delivering an exceptional customer experience. Seeing others succeed brings you genuine joy. You enjoy working in a supportive environment, value and seek out help from others, and are both confident and humble.

Your Job Responsibilities

What you will be doing

• Partner with the Project Managers and customers to define and implement employee engagement and communications strategies using the Simpplr One platform, supporting multiple organizational levels and departments
• Conduct discovery and lead strategy discussions to identify customer business objectives 
• Implement concurrent projects varying in size & complexity, providing expert advice around information organization and content migration, audience targeting, governance structure, and change management
• Provide program strategies supporting employee Surveys, Recognition, Communications, and Engagement. 
• Provide best practices guidance and suggested use cases, weaving together your knowledge of Software Implementation, Internal Comms and Employee Experience
• Define solutions for both standard and unique use cases identified during the implementation
• Educate and train customers on how to use Simpplr’s features and functionalities 
• Work with Simpplr leadership to further evolve and scale the implementation process and customer experience
• Work internally with Product Management to evolve Simpplr’s product offering, supporting evolving industry and customer needs
• Collaborate with Customer Success, Professional Services, Product, and Support to document best practices

 

Your Skillset

What makes you a great fit for the team

• 6+ years in employee experience, internal communications, or related field
• 5+ years of technical consulting and enablement experience
• 4+ years of experience working remotely as part of an international team
• 4+ years supporting an international customer base and navigating various cultural differences
• 4+ years of experience implementing and/or maintaining modern intranets or employee experience platforms 
• Familiarity with using support ticketing tools (JIRA, Confluence, Zendesk, Salesforce)
• Familiarity with project management concepts (project planning, budgeting, forecasting, time tracking)
• Strong analytical skills with the ability to interpret data and trends to inform decision-making
• Active listener with the intent to understand rather than respond
• Able to lead multiple projects concurrently while setting and managing priorities
• Able to quickly learn and incorporate new tools, technologies, and processes into day-to-day operations
• Able to think creatively and try innovative approaches 

Other great things about you

• You have experience using or managing a Simpplr intranet
• You’re comfortable with the technical elements of intranets
• You have a SaaS implementation or project management background
• You’re comfortable using basic HTML and CSS
• You’ve previously created a digital implementation/onboarding program