People Help Desk Analyst (Bangkok - based, 10 months Contract)

Who you are

You are a proactive individual with a strong customer service orientation, ready to assist employees with their inquiries and issues related to HR topics. You possess excellent communication skills and are comfortable managing multiple requests efficiently. Your attention to detail ensures that all incidents and requests are handled professionally and consistently. You thrive in a collaborative environment, working closely with team members to maintain a high level of service awareness. You are eager to learn and grow within the HR domain, gaining valuable experience in a dynamic workplace.

What you'll do

In this role, you will act as the first point of contact for employees seeking assistance with HR-related issues. You will manage the Help Desk work-queue, ensuring that all incidents, requests, and queries are addressed promptly and effectively. Your responsibilities will include providing Level 1 support for the People Help Desk, escalating more complex issues to Level 2 teams as necessary. You will communicate regularly with other Service Desk and People team members to ensure a seamless experience for employees. Your role will also involve maintaining documentation and contributing to the continuous improvement of the service desk processes.

What we offer

Agoda offers a vibrant work environment where you can connect with a diverse team of professionals. You will have the opportunity to develop your skills in HR and customer support while contributing to a company that values innovation and collaboration. As part of Agoda, you will be part of a global organization that is committed to making travel easier for everyone. This position provides a unique chance to gain insights into the HR function within a leading travel technology company.