Manager, Technical Support

Who you are

You have a strong background in technical support and team leadership, with experience in managing specialized teams dedicated to customer service excellence. You understand the importance of being a technical resource for clients while also driving operational improvements within your department. Your leadership style emphasizes collaboration and strategic thinking, ensuring that your team meets the evolving needs of the business. You are comfortable working in a hybrid environment, balancing in-office presence with remote work as needed. You are adaptable and open to changes in work requirements based on team and business needs.

What you'll do

In this role, you will lead a team of support engineers, providing guidance and mentorship to ensure high-quality technical support for FloQast customers. You will be responsible for developing and implementing strategies that enhance the efficiency and effectiveness of the support team. Your role will involve direct interaction with customers, addressing their technical issues and ensuring their satisfaction with FloQast's services. You will also collaborate closely with cross-functional teams, including R&D and GTM, to align support initiatives with broader company goals. As a hands-on leader, you will remain technically engaged, helping to resolve complex customer issues and driving improvements in support processes. You will play a key role in shaping the AI strategy for the support department, leveraging technology to enhance customer interactions and streamline operations.

What we offer

FloQast provides a dynamic work environment where you can grow your career while making a significant impact on customer satisfaction. You will have the opportunity to work with a talented team and contribute to the development of innovative support solutions. The company values collaboration and encourages you to share your ideas and insights to improve processes. You will also benefit from a flexible work schedule, with the requirement to work in the office three days a week, allowing for a balance between in-person collaboration and remote work. FloQast is committed to supporting your professional development and providing the resources you need to succeed in your role.