System Engineer, Production Support

Who you are

You have a solid background in systems engineering, particularly with Linux environments, and are comfortable monitoring incident queues and prioritizing requests. Your experience includes installing, configuring, and troubleshooting Linux servers, ensuring that you can effectively manage production changes while adhering to change management guidelines. You thrive in collaborative settings and are eager to contribute innovative ideas to improve technology platforms.

You possess strong analytical skills, enabling you to perform in-depth analysis for post-impact resolution and root cause analysis. Your ability to communicate effectively with team members and stakeholders ensures that you can address issues promptly and efficiently. You are committed to professional development and are always looking for ways to enhance your skills and knowledge in the technology landscape.

Desirable

Experience with cloud services and enterprise agile methodologies would be a plus, as would familiarity with open-source solutions. You are adaptable and open to experimenting with new technologies to improve the infrastructure and support the evolving needs of the organization.

What you'll do

In this role, you will actively monitor the Linux team's incident/request queue, ensuring that tickets are processed in a timely manner. You will perform production changes while adhering to established change management guidelines, which is crucial for maintaining system stability. Your responsibilities will include installing, configuring, and troubleshooting Linux servers and related hardware/software components, ensuring that all systems operate smoothly.

You will also be involved in conducting in-depth analysis for post-impact resolution, performing root cause analysis, and implementing remedial actions as necessary. Your contributions will help improve the reliability and performance of the technology platforms that support Point72's applications and businesses.

Collaboration is key in this role, as you will work closely with other members of the Technology Infrastructure Team to deliver end-user technology solutions that meet the evolving collaboration and productivity needs of global teams. You will be encouraged to bring innovative ideas to the table, helping to challenge the current state of infrastructure technology and drive improvements.

What we offer

Point72 offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a team of experts who are dedicated to improving the company's IT infrastructure and embracing new technologies. The firm is committed to fostering a culture of professional development, ensuring that you have the resources and support needed to succeed in your role.

As part of the Technology team, you will be at the forefront of a rapidly evolving technology landscape, contributing to the firm's mission of delivering superior returns for its investors. You will be part of a collaborative team that values innovation and encourages you to explore new ideas and solutions.

Join Point72 and be a part of a company that is reimagining the future of investing through technology. Your contributions will have a direct impact on the firm's success and the satisfaction of its clients.