Events Operations Manager

Who you are

You have a proven track record in operations management, particularly in event planning and execution. Your organizational skills are top-notch, allowing you to bring order and clarity to complex projects. You thrive in collaborative environments, working closely with various teams to ensure smooth operations. You understand the importance of vendor management and have experience in procurement processes. Your proactive approach helps surface operational risks early, ensuring that event teams can execute their plans without unnecessary delays. You are detail-oriented and committed to delivering high-quality results that align with brand standards.

What you'll do

As the Events Operations Manager at Intercom, you will be the operational backbone of our Brand Events and activations. You will coordinate with the Brand Events team, Finance, Procurement, IT, and external partners to ensure that all operational aspects run smoothly. Your responsibilities will include managing vendor onboarding, overseeing procurement processes, and ensuring timely payments. You will identify and mitigate operational risks, allowing project leads to focus on delivering exceptional events. Your role will be crucial in creating an environment where event teams can work efficiently and effectively, ultimately enhancing the customer experience that Intercom is known for.

What we offer

At Intercom, we value our employees and strive to create a supportive work environment. You will have the opportunity to work with a talented team dedicated to transforming customer service through innovative solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to help businesses provide incredible customer experiences.