Manager, Technical Support - Developer Platform

Who you are

You have a strong background in technical support and customer service, ideally with experience in a technology-focused environment. You are curious and empathetic, eager to learn new skills and help others succeed. You thrive in a collaborative setting and enjoy solving complex technical problems for a diverse range of customers, from individual developers to large enterprises. Your communication skills are top-notch, allowing you to effectively convey technical information to both technical and non-technical audiences. You are committed to building a diverse and inclusive team and understand the importance of supporting your colleagues and customers alike.

What you'll do

In this role, you will be the front line for our customers and developers, providing technical support across various channels including email, chat, and phone. You will troubleshoot and resolve complex technical issues, ensuring that our customers have a seamless experience with our Developer Platform. You will work closely with engineering and product teams to relay customer feedback and contribute to product improvements. Your role will involve educating customers on best practices and helping them maximize the value of our services. You will also participate in training sessions and workshops to enhance your technical knowledge and support skills.

What we offer

At Cloudflare, we offer a supportive and inclusive work environment where you can grow your career. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Our culture is built on collaboration and innovation, and we are committed to helping you succeed in your role. Additionally, we provide flexible working arrangements to support your work-life balance.