Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within the tech or analytics space. Your experience includes managing enterprise-level accounts and driving customer satisfaction through proactive engagement and support. You understand the importance of building strong relationships and are skilled at identifying opportunities for customer growth and retention.

You are comfortable working in a fast-paced environment and can adapt to changing priorities. Your communication skills are top-notch, allowing you to effectively convey complex information to customers and collaborate with internal teams. You are data-driven and can leverage analytics to inform your strategies and decisions.

Desirable

Experience in the blockchain or crypto industry is a plus, as is familiarity with analytics platforms. You are passionate about technology and have a keen interest in helping customers realize the value of their investments in your product.

What you'll do

As a Customer Success Manager at Dune, you will be responsible for owning a portfolio of enterprise customers. Your primary focus will be on ensuring customer satisfaction and driving retention through proactive outreach and support. You will work closely with customers to understand their needs and help them maximize the value they derive from Dune's analytics platform.

You will collaborate with cross-functional teams, including sales, product, and engineering, to address customer concerns and advocate for their needs. Your role will involve conducting regular check-ins with customers, providing technical support, and identifying opportunities for upselling or cross-selling additional services.

You will also be responsible for tracking customer engagement metrics and using data to inform your strategies. By analyzing customer feedback and usage patterns, you will help shape the direction of Dune's product offerings and ensure that they align with customer needs.

What we offer

Dune offers a collaborative and inclusive work environment where you can make a significant impact. You will have the opportunity to work with a talented team dedicated to making crypto data accessible. We believe in empowering our employees and providing them with the resources they need to succeed.

We encourage you to apply even if your experience doesn't match every requirement. At Dune, we value diverse perspectives and are committed to building a team that reflects the communities we serve. Join us in our mission to transform the way individuals and organizations interact with on-chain data.