Senior Software Engineer, Analytics

Who you are

You have a strong background in software engineering, with a focus on analytics and data-driven decision-making. Your experience includes working with AI technologies and understanding how to leverage them to improve customer service. You are eager to grow and take on new challenges, contributing to a team that values continuous improvement and innovation.

You thrive in collaborative environments where you can share your expertise and learn from others. You understand the importance of delivering high-quality software that meets user needs and enhances customer experiences. Your problem-solving skills enable you to tackle complex challenges effectively, and you are comfortable working in a fast-paced setting.

Desirable

Experience with AI technologies and customer service platforms is a plus. Familiarity with analytics tools and methodologies will help you excel in this role. A passion for improving customer experiences through technology will set you apart.

What you'll do

As a Senior Software Engineer at Ada, you will play a crucial role in developing and enhancing our AI customer service platform. You will work closely with cross-functional teams to design and implement analytics features that provide valuable insights into customer interactions. Your contributions will help shape the future of customer service, making it more efficient and effective.

You will be responsible for writing high-quality code, conducting code reviews, and ensuring that best practices are followed throughout the development process. Collaborating with product managers and designers, you will help define the technical requirements for new features and ensure they align with our overall mission.

In this role, you will also have the opportunity to mentor junior engineers, sharing your knowledge and helping them grow in their careers. You will participate in team meetings and contribute to discussions about technical direction and project priorities.

What we offer

At Ada, we offer a supportive and inclusive work environment where you can thrive. We believe in the importance of personal growth and provide opportunities for professional development. Our team is passionate about using technology to make a positive impact on customer service, and we encourage you to bring your ideas to the table.

We offer competitive compensation and benefits, along with the flexibility to work remotely. Join us in our mission to transform customer service through AI and make a difference in the lives of customers and businesses alike.