Connecting food lovers with local restaurants
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
DoorDash USA • San Francisco, CA; New York, NY; Los Angeles, CA; Seattle, WA; Washington D.C.; Chicago, IL; United States - Remote
DoorDash is seeking a Senior Associate for Customer Experience New Launches to drive operational readiness for key company changes. You'll work closely with cross-functional teams to ensure effective communication and implementation of new tools and policies. This role requires strong collaboration skills and experience in customer operations.
You have a strong background in customer operations, ideally with experience in managing readiness for product launches and policy changes. You excel at building relationships across diverse teams, ensuring that the voice of the frontline is represented in strategic planning. Your ability to translate complex initiatives into actionable plans is a key strength, and you thrive in environments where you can influence cross-functional partners.
You are proactive in collecting feedback and translating it into clear, documented processes that can be scaled across a global network. Your communication skills are top-notch, allowing you to effectively bridge gaps between teams and ensure alignment on key initiatives. You understand the importance of operational preparedness and are excited about driving change within a large organization.
Experience in a fast-paced environment where you have successfully managed multiple initiatives simultaneously would be a plus. Familiarity with customer experience metrics and tools is also beneficial, as is a passion for improving customer interactions and outcomes.
In this role, you will lead the launch readiness for key company changes, ensuring that our frontline support workforce is prepared for new tools, policy rollouts, and future-state support capabilities. You will act as a pivotal operational bridge, translating complex product launches into actionable plans that can be executed by our agents.
You will represent the voice of the frontline, proactively collecting feedback and ensuring that strategic plans are translated into clear, documented, and scalable processes. Building strong, trust-based partnerships across diverse teams such as Product, Engineering, and Policy will be essential to your success. You will drive alignment and ensure that all stakeholders are informed and prepared for upcoming changes.
Your success will be measured by your ability to execute autonomously and deliver scalable change for our support network. You will report to the Manager of Customer Experience - Readiness, and work closely with the CXI organization to ensure that our operations are aligned with company goals.
At DoorDash, we value our employees and offer a competitive compensation package. You will have the opportunity to work in a collaborative environment where your contributions directly impact the customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in our mission to deliver an outstanding customer experience as reliably as possible.
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