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Home›Jobs›Vonage›Senior Technical Support Engineer
Vonage

About Vonage

Simplifying enterprise communication with flexible APIs

🏢 Tech👥 1001+ employees📅 Founded 2001📍 Holmdel, NJ💰 $372m⭐ 4.2
B2BEnterpriseCommunicationSaaSAPI

Key Highlights

  • Headquartered in Holmdel, NJ with 1000+ employees
  • $372 million raised in Series D funding
  • Unified communications platform integrating voice, messaging, video, and data
  • Acquired by Ericsson, expanding into wireless communications

Vonage, headquartered in Holmdel, NJ, is a leading provider of cloud-based communications APIs, enabling enterprises to streamline their communication processes. With over 1000 employees and $372 million raised in Series D funding, Vonage serves a diverse clientele, including businesses seeking to i...

🎁 Benefits

Vonage offers a comprehensive benefits package including maternity and paternity leave, tuition reimbursement, a retirement plan, and medical, dental,...

🌟 Culture

At Vonage, the focus is on simplifying business communication through a user-friendly platform that integrates various communication tools. The cultur...

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Vonage

Senior Technical Support Engineer

Vonage • Mexico City

Posted 3w agoSeniorSupport engineer📍 Mexico city
Apply Now →

Skills & Technologies

ApiSdkVoipSipRtpWebRTCWebsockets

Job Description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API/SDK Video Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

  • Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
  • Contribute to internal and external knowledge bases
  • Collaborate with your team to identify bugs and escalate to next-level support
  • Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

  • Bachelor’s Degree in Computer Science or equivalent
  • At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
  • Experience supporting or implementing APIs or SDKs
  • Experience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
  • Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

  • Experience with other programming languages: PHP, Python, Ruby, Node
  • JavaScript, iOS or Android development experience
  • Experience building applications using iOS, Android or Javascript
  • Conceptual understanding of the principles of good software design

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

Interested in this role?

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