Amazon Health Services (AHS) is on a mission to make it dramatically easier for customers to find, choose, afford and engage with the services, products, and professionals they need to get and stay healthy. Our team, Amazon One Medical Pay-per-visit (PPV), provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay a flat, out-of-pocket fee starting from $29 for a message-only visit or $49 for a video visit.
Key job responsibilities
We're hiring a Senior UX Designer who leads by doing and is comfortable designing at all stages of the product lifecycle. In this role, you will influence the end to end UX process, from discovery, purchase, to treatment for a set of features that help our customers get affordable, high-quality healthcare, conveniently.
A day in the life
You bring an anything is possible mindset when faced with ambiguous and complex problems -- because let's face it, healthcare is hard. You love being part of a mission oriented, highly collaborative, and high-energy team. You’re proud of your experience, skills and expertise but you’re also a life learner with a level of humility that allows you to continually grow and reinvent how you approach problem solving. You are an influencer who doesn’t hold your ideas as precious and who iterates quickly, based on feedback and data.
About the team
We are Amazon OneMedical Pay-Per-Visit (PPV) team part of Amazon Health Services (AHS) organization. PPV offers low cost, cash pay telehealth services to customers 18-64 in the US. Customers can get treatments for common health concerns like allergies, hair loss, UTI, and acne, as well as prescription renewals for conditions like migraines and high blood pressure. Check out our storefront for more details - health.amazon.com/onemedical/ppv
#everydaybetter- 7+ years of UX designer or interaction designer experience
- Experience designing customer facing retail products
- Experience in delivering design solutions for projects of large scope and complexity
- Experience designing in an agile development environment
- Full stack designer with experience in all phases of UX design.
- High degree of ownership on both tactical and strategic projects with the ability to unblock themselves.
- Highly proficient in a variety of design tools (Figma, Sketch, Invision, etc).
- Experience working in a collaborative team and working directly with developers for implementation of designs.
- Experience presenting to senior level leaders.- Experience working in the Healthcare industry designing interfaces for customers or patients.
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.
- Knowledge of customer engagement and contact center use cases, products and workflows.
- Working knowledge of natural language processing (NLP), machine learning (ML) and Artificial Intelligence (AI) and how to incorporate them into modern user experiences.
- Expert design sprint and/or design workshop facilitator.
- Expert in planning and running lean UX research initiatives.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
