Senior Sales Manager, Customer Success

Who you are

You have a proven track record in sales management, ideally within the healthcare sector, and possess strong leadership skills that enable you to inspire and guide your team. With a focus on customer success, you understand the importance of delivering exceptional service and support to healthcare providers. You thrive in a collaborative environment and are passionate about solving complex problems that impact patient care. Your ability to analyze performance metrics and drive results will be key to your success in this role. You are committed to fostering a diverse and inclusive workplace where all team members feel valued and empowered to contribute.

Desirable

Experience in the healthcare industry is a plus, as is familiarity with technology solutions that enhance customer experiences. You may have a background in customer success or account management, which will help you understand the nuances of client relationships and satisfaction. A strong network within the healthcare community can also be beneficial as you work to build partnerships and drive growth.

What you'll do

As a Senior Sales Manager, you will lead a team of Sales Managers within the Customer Success business unit, focusing on empowering them to exceed performance targets. You will develop and implement strategies that enhance the customer experience, ensuring that healthcare providers receive the support they need to thrive. Your role will involve coaching and mentoring your team, helping them to develop their skills and achieve their goals. You will analyze sales data and performance metrics to identify areas for improvement and implement best practices across the team. Collaboration with cross-functional teams will be essential as you work to align sales efforts with broader company objectives. You will also play a key role in shaping the culture of the Customer Success team, promoting a positive and inclusive work environment.

What we offer

At Zocdoc, we believe in the power of our people and are committed to providing a supportive and engaging workplace. You will have the opportunity to work alongside a talented team dedicated to transforming the healthcare experience for patients and providers. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower patients and improve healthcare delivery across the country.