Operational Account Manager, Wallet & Apple Pay

Who you are

You have a minimum of 5 years of experience in digital wallet and payments operations, demonstrating a strong background in banking partner management. Your passion for solving complex operational challenges drives you to excel in this role, and you possess a deep knowledge of the payments ecosystem, regulations, and industry standards. You have the ability to identify what matters with partners, working closely to drive mutual success. Your strategic thinking and tactical implementation skills are complemented by a persistent attention to detail, allowing you to navigate through ambiguity effectively.

Your strong analytical skills enable you to translate data into actionable insights, making you adept at synthesizing technical issues and communicating effectively with both technical and business stakeholders across functions. You are comfortable using AI and automation tools to scale operational support and improve efficiency, showcasing your adaptability in a rapidly evolving environment.

What you'll do

In this role, you will be responsible for providing operational support and coverage for a defined set of banks and financial services partners. You will work collaboratively with these partners to drive adoption of Apple’s Wallet and Apple Pay services, monitor performance metrics, and unblock any technical issues that may arise. Your ability to think strategically will be crucial as you implement tactical solutions to enhance operational efficiency and partner satisfaction.

You will engage in regular communication with partners to understand their needs and challenges, ensuring that you are well-positioned to provide the necessary support. Your analytical skills will be put to use as you monitor performance data, identifying trends and areas for improvement. You will also play a key role in troubleshooting technical issues, working closely with internal teams to resolve them swiftly and effectively.

As part of the Wallet, Payments, and Commerce operations team, you will contribute to the overall success of Apple’s payment solutions, ensuring that partners have the resources and support they need to thrive. Your role will involve continuous learning and adaptation, as you stay informed about industry trends and regulatory changes that may impact operations.

What we offer

Apple is committed to fostering a diverse and inclusive workplace where every employee can thrive. You will have the opportunity to work in a collaborative environment that values innovation and creativity. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us at Apple, where you can make a real impact in the world of digital payments and contribute to the future of financial technology.