Account Executive, CX

So, what’s the role all about? 

The Account Executive is the first and primary customer point of contact selling into a defined sales territory. As the door opening sales expert, they work in deep collaboration with the presales teams to deliver a compelling value proposition that differentiates the NiCE product portfolio from the competition. The Account Executive is also engaged in both expanding the customer base into untapped markets as well as displacing NiCE competitors from historically aligned companies.   

How will you make an impact? 

• Strategically developing initiatives targeted to specific accounts and markets that demonstrate NiCE’s extensive capabilities as an advanced solution provider and drive increased market share proactively. Maximize sales activities and achieve quotas by prospecting for new accounts. 
• Connecting with all levels within the customer including “C” level relationships and having a footprint across the customer organization, adopting the conversation to the audience. 
• Seeing opportunities and the value for customer, by mastering a deep understanding of the qualitative strategies and initiatives of the customer that articulate the goals of their company. Providing critical insights to the customer that generate best-in-class credibility and contribute to a market leadership position for the company. 
• Growing the wallet share in the assigned accounts. Establishing high revenue, multi-year business plans with the target accounts. Developing road maps for large-scale implementations of our systems and services in the accounts.  
• Mapping capabilities of existing Partners and Strategic Alliance to key target areas and identify gaps. Creating a network of relationships to facilitate sales and promote alliances and partnerships.  
• Driving and leading the sales, presales, engineering and support efforts for the account to achieve business goals. 
• Initiating, supporting, developing and monitoring purchasing agreements between NiCE and the customer. 

Have you got what it takes?  

• At least 10 years’ experience of sales in technology company selling complex software-as-a-service solutions to customers, preferably contact centers sales
• Demonstrated experience of doing large deal transactions and several commercial transactions. Able to manage multiple, complex sales opportunities simultaneously.
• Exceptional communication and presentations skills that build confidence and credibility. Possess inherent self-sufficiency, flexibility and confidence. Highly articulate and able to confidently explain complex models in a clear simplified manner.
• Demonstrated ability to develop relationships with the ‘C’ or VP level business users to articulate business value and influence strategic application of NiCE solutions  
• Willingness to travel at least 30% of the time 
• Degree from an accredited university 

You will have an advantage if you also have: 

• Ability to close the deal, identify the opportunity, get the commitment and drive all relevant actions. Also, focus on creating and keeping momentum until deal is closed. Show flexibility when bringing plans to reality and make changes on the spot when needed.  
• Ability to work effectively in a complex organization/matrix in coordinating across multiple functions and the customer and NiCE eco-systems.  
• Demonstrate knowledge of the NiCE portfolio and relevant markets, and confidently speak in great detail regarding all of NiCE’s products while working in deep collaboration, when necessary, with the functional, industry or technical partners and establish/maintain strong relationships and professional reputation within the account and throughout the sales cycle. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!