Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a positive experience for members and are eager to connect with people at all touchpoints. You are passionate about listening and helping others, and you thrive in an environment that values diversity, equity, and inclusion. You believe in the mission of empowering members to achieve their financial goals and are committed to providing exceptional service.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be to create and generate a rewarding and unique member service experience. You will engage with members to understand their needs and provide assistance in a friendly and professional manner. You will work closely with your team to ensure that every interaction reflects Oportun's commitment to its members. Your role will involve listening to member feedback and using it to improve service delivery. You will also participate in training sessions to enhance your skills and knowledge about Oportun's products and services.

What we offer

Oportun offers a supportive work environment where you can grow your career while making a difference in the lives of others. You will be part of a team that celebrates diversity and fosters a sense of belonging. Oportun is committed to providing its employees with the tools and resources they need to succeed, including ongoing training and development opportunities. You will have the chance to contribute to a mission-driven organization that is dedicated to delivering affordable credit to those left out of the financial mainstream.