The single application for the entire DevOps lifecycle
GitLab is a comprehensive DevOps platform headquartered in San Francisco, California, serving over 30,000 organizations including NASA, IBM, and Goldman Sachs. The platform integrates project planning, source code management, CI/CD, and monitoring into a single application, streamlining the software...
GitLab offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to work from anywhere. They a...
GitLab is known for its remote-first culture, with a strong emphasis on transparency and collaboration across global teams. The company values results...
GitLab • Remote, Canada; Remote, Chile; Remote, Costa Rica; Remote, Mexico; Remote, US
GitLab is seeking an Associate Support Engineer to provide technical assistance and support to customers using their AI-powered DevSecOps Platform. You'll engage with users to troubleshoot issues and enhance their experience with GitLab. This role is ideal for those looking to start their career in support engineering.
You are an entry-level professional eager to start your career in support engineering. You have a foundational understanding of software development and are excited to learn more about DevSecOps practices. You enjoy interacting with customers and have strong communication skills that allow you to explain technical concepts clearly. You are adaptable and thrive in a collaborative environment where you can work closely with engineering teams to solve complex problems. You are familiar with GitLab and its functionalities, and you are ready to embrace AI as a core productivity tool in your daily workflows. You understand the importance of customer satisfaction and are committed to providing exceptional support.
As an Associate Support Engineer at GitLab, you will be embedded within the engineering department, providing support to customers as they navigate the complexities of using GitLab in various environments. You will interact with users daily, helping them troubleshoot issues and providing guidance on best practices. Your role will involve documenting customer interactions and solutions to build a knowledge base that can assist both customers and your team. You will collaborate with engineers to escalate issues that require deeper technical expertise, ensuring that customer concerns are addressed promptly. You will also participate in training sessions to enhance your skills and knowledge about GitLab's products and services. Your contributions will help improve the overall customer experience and drive the success of GitLab's platform.
GitLab offers a supportive and inclusive work environment where you can grow your career. You will have access to continuous learning opportunities, including training and mentorship from experienced professionals in the field. The company values innovation and encourages you to incorporate AI into your workflows to enhance productivity. You will be part of a high-performance culture that emphasizes collaboration and knowledge exchange. GitLab is committed to your professional development and provides a platform for you to co-create the future of software development. Join us in transforming how the world develops software and make a meaningful impact in the tech industry.
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