Manager, Shared Services Operations

Who you are

You have a proven track record in operations management, with experience leading teams and overseeing complex processes. Your leadership style is collaborative, and you thrive in environments where you can mentor and develop your team members. You understand the importance of operational risk management and have successfully implemented strategies to mitigate risks in previous roles. You are dedicated to achieving metrics and SLAs, ensuring that both internal and external customers receive satisfactory service. Your communication skills are strong, allowing you to effectively convey objectives and expectations to your team.

Desirable

Experience in the financial services industry is a plus, as is familiarity with shared services operations. You are adaptable and can navigate the challenges of a hybrid work environment, balancing on-site and remote team dynamics. You are passionate about financial inclusion and understand the impact of operational excellence on achieving broader company goals.

What you'll do

In this role, you will lead the Shared Services Operations team, ensuring that all business lines receive the support they need to meet their objectives. You will be responsible for hiring, training, and managing staff, focusing on quality and performance management. You will develop and oversee the implementation of departmental plans, aligning them with the company's strategic goals. Your role will involve monitoring operational metrics and SLAs, making adjustments as necessary to improve service delivery. You will collaborate with other departments to ensure a seamless flow of information and resources, fostering a culture of teamwork and accountability.

You will also play a key role in identifying areas for process improvement, leveraging data and feedback to enhance operational efficiency. Your leadership will be crucial in creating an environment where team members feel empowered to contribute ideas and solutions. You will report on operational performance to senior management, providing insights and recommendations based on your analysis.

What we offer

Pathward offers a supportive and inclusive work environment where you can grow your career. We believe in the importance of work-life balance and provide flexible working arrangements to accommodate our employees' needs. You will have access to professional development opportunities, allowing you to enhance your skills and advance within the company. Our commitment to financial inclusion means that your work will have a meaningful impact on the communities we serve. We celebrate diversity and encourage you to apply even if your experience doesn't match every requirement.