Account Manager, Level 1

Who you are

You are an enthusiastic individual eager to start your career in account management. You possess strong interpersonal skills that allow you to build positive relationships with both internal teams and external partners. You are detail-oriented and have a knack for analyzing performance metrics to ensure customer satisfaction. You thrive in a collaborative environment and are excited about contributing to a people-first culture that values kindness and innovation. You understand the importance of communication and are ready to engage with dealer partners to provide them with the support they need.

Desirable

While not required, any experience in customer service or account management would be beneficial. Familiarity with the automotive industry or marketplace dynamics could give you an edge in understanding the needs of our dealer partners. A willingness to learn and adapt in a fast-paced environment is essential.

What you'll do

As an Account Manager at CarGurus, you will be the primary contact for a portfolio of dealer partners. Your role will involve guiding these partners through the customer lifecycle, ensuring they receive the maximum value from our products and services. You will conduct performance analyses to identify areas for improvement and growth, providing consultative support to enhance their experience with CarGurus. You will collaborate closely with Account Executives to align on strategies that drive success for your dealers. Your ability to communicate effectively will be key in fostering strong relationships and ensuring retention. You will also be responsible for addressing any technical support needs that arise, ensuring that dealers feel supported and valued throughout their journey with us.

What we offer

At CarGurus, we pride ourselves on our people-first culture that fosters collaboration and innovation. We offer a supportive environment where you can grow your career and develop your skills. You will have access to tools and resources that empower you to succeed in your role. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to transform the automotive marketplace and make a meaningful impact in the industry.