Senior Implementation Lead, Uber for Business

**About the role and team** The Uber for Business platform offers a suite of enterprise solutions that help companies manage complex global movement needs, but the long-term success of every partnership hinges on the critical first 90 days post-sale. Your role is to own that entire cycle, turning a signed contract into a fully operational, high-value solution at a significant scale. You will navigate the internal complexities of major enterprise clients to ensure a seamless launch, directly impacting client retention, long-term growth, and business expansion. This work requires more than just product knowledge; it demands the grit to manage competing priorities and the adaptability to solve unforeseen technical and operational blockers in a fast-moving, high-pressure environment. You will operate as the critical bridge between Sales, Product, and the Customer, often making decisions with imperfect information and high stakes. You will constantly expand your commercial and technical expertise in an environment that accelerates learning and rewards high-impact ownership. This is a hybrid role - our team collaborates in-person out of our incredible office in São Paulo 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so. **What you’ll do** - **Own** the entire 90-day implementation cycle for high-value enterprise accounts, driving immediate platform adoption and meticulously tracking usage/consumption metrics to validate a successful launch. - **Lead** stakeholder engagement across large client organizations (e.g., Procurement, HR, Finance) and internal Sales/Product teams to proactively identify and unblock complex technical, operational, or legal challenges. - **Design and deliver** tailored, high-impact training and change management programs for diverse customer roles and levels, translating platform features into demonstrable business value and accelerated client growth. - **Navigate** the tension between client customization requests and product roadmaps, making clear trade-offs and communicating decisions that preserve the long-term health of the partnership and the integrity of the platform. - **Apply** a systems-thinking approach to identify recurring implementation friction points, proactively contributing feedback and documentation that helps product and engineering scale our onboarding processes globally. **Basic qualifications** - **5+ years** of direct experience in a client-facing implementation, professional services, or technical account management role, preferably within a B2B SaaS or Enterprise Mobility/FinTech environment. - **3+ years** of proven experience in complex project management, specifically leading the simultaneous implementation of **5+** enterprise-level accounts from contract to full adoption. - **Advanced to Fluent** proficiency in Portuguese and English for business communication and training delivery across a diverse client base in Brazil. - Demonstrated proficiency with internal systems, including **Salesforce and SQL**, or equivalent CRM/data analysis tools, as verified through pre-employment assessment. **Preferred qualifications** - Experience developing change management frameworks or training curriculum used to onboard clients with **1,000+** end-users. - Demonstrated **Grit/Conscientiousness** in managing ambiguity, where priorities or client needs shift quickly, requiring an adaptable and resilient approach. - Strong **Negotiation and Deal-Making** skills, including the ability to articulate value, manage difficult conversations, and influence stakeholders without direct authority. - Proven ability to work with and influence cross-functional teams in a global organization to remove roadblocks and drive client-specific solutions. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).