The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores.
Our stores have innovative concepts (including Amazon Go!). You’ll be part of a team working to operate, scale, and invent to support business success and growth. Your work will have a direct impact on the customer experience and stakeholder trust. Expect fun, a learning curve, and opportunities to sharpen your skills and grow.
Key job responsibilities
The majority of work will be executing end-to-end process SOPs to support store operations. Ideal candidates enjoy a mix of high volume task-work and problem solving. Your judgement will help you suggest SOP improvements, trouble-shoot issues, resolve defects, and escalate issues. Opportunities to shine include improving processes, researching for missing information, finding and solving problems, sharing knowledge and best practices with the team, and communicating out to stakeholders.
A day in the life
As a PSST Sr. Associate you will:
- Learn to document SOP changes and develop your writing skills to be able to document new tasks.
- Demonstrate expertise in following instructions end-to-end with high quality results.
- Gain experience in tools used in order to achieve business goals and provide process-level reports to senior management/ stakeholders.
- Dive deep on output deviations and escalate issues.
- Perform root cause analysis, researching for missing information, finding the main gaps and solving them.
- Interact with multiple stakeholders on a daily basis to communicate on operations.
- Participate in improvement and optimization initiatives.
- Act as subject matter expert/owner for processes assigned to you.
- Share knowledge and best practices with the team, including delivering training sessions for processes.
- Effectively prioritize work time to ensure productivity and record time spent on tasks.
About the team
PSST was established on 2019 to support the Physical Stores for Amazon Go. PSST owns execution for all type of tasks/processes: since the ones with highly consistent, repeatable and measurable use cases with escalation paths for exceptions that our Sr. Associates can document, to high-complexity pilots and processes handled by our Process Experts to test/execute and simultaneously develop SOPs if needed. For these pilots, we can also customize the schedule for timelines, requirements, deadlines and deliverables.
PSST, together with different functional area Owners, has historically onboarded and supported 9 store formats for Amazon Go. Additionally, our team has been able to onboard +500 SOPs of different complexities that implied the use of 80+ tools on executions, providing the team with high levels of expertise across functionalities.- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- 2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service.- Previous experience in Process Improvement and SOP optimization.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
