Support Engineer

Who you are

You have a background in technical support, ideally with experience in providing Tier 3 support for complex applications. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You thrive in a collaborative environment and are dedicated to ensuring customer satisfaction. You understand the importance of being a subject matter expert and are eager to contribute to a team that values innovation and excellence.

Desirable

Experience in public safety applications or similar fields would be a plus. Familiarity with system monitoring and analysis tools is also beneficial. You are proactive in your approach to problem-solving and enjoy working in a fast-paced environment where you can make a real impact.

What you'll do

As a Support Engineer at NICE, you will provide third-line engineering support for our Public Safety applications. You will serve as a subject matter expert, ensuring that customer issues are resolved efficiently and effectively. Your role will involve communicating with regional support teams worldwide, both verbally and in writing, to coordinate efforts and share knowledge. You will manage and contribute to the daily workload of the team, ensuring that all support issues are addressed promptly. Your commitment to customer satisfaction will be key in closing support issues and maintaining high standards of service.

What we offer

At NICE, we offer a challenging work environment where you can grow and learn alongside talented individuals. We provide competitive compensation and benefits, recognizing that every employee's contribution is integral to our success. You will have the opportunity to be part of a fast-growing organization that values innovation and excellence. Join us and be part of a team that is dedicated to making a difference in the public safety sector.