Senior Director, Commercial Operations

Who you are

You have extensive experience in commercial operations, ideally with a focus on sales transactions and the Quote-to-Cash cycle. Your leadership skills enable you to drive process simplification and operational rigor, ensuring a seamless experience for both internal and external customers. You possess a customer-centric mindset and excel at building trusted partnerships across various functions, including Sales, Finance, Legal, IT, and Customer Success. Your ability to navigate complex deal governance and pricing execution will be critical to your success in this role.

You are a strategic thinker who can develop policies and design processes that align with Axon's mission to protect life. Your understanding of unique customer and industry requirements allows you to tailor solutions that meet diverse needs. You thrive in fast-paced environments and are committed to fostering a culture of collaboration and excellence within your team.

Desirable

Experience in a technology or software company is a plus, as is familiarity with contract management and quoting functions. You may have a background in sales operations or a related field, which will enhance your ability to lead the Deal Enablement and Quoting functions effectively.

What you'll do

In this role, you will oversee the global Deal Enablement and Quoting functions, ensuring that Axon delivers exceptional contract, quote, and deal lifecycle experiences. You will lead a team dedicated to commercial excellence, focusing on process improvements and operational efficiencies. Your strategic leadership will shape deal governance and pricing execution, directly impacting customer satisfaction and business outcomes.

You will collaborate closely with cross-functional teams to develop and implement best practices that enhance the customer experience throughout the contract and quote lifecycle. Your insights will drive policy development and process design, ensuring that Axon remains agile and responsive to market demands.

As a Senior Director, you will be responsible for mentoring and developing your team, fostering a culture of continuous improvement and accountability. You will also play a key role in shaping the strategic direction of commercial operations, aligning with Axon's broader mission and goals.

What we offer

At Axon, you will be part of a mission-driven organization that values innovation and collaboration. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment where your contributions are recognized and valued, and where you can make a meaningful impact on society's safety and justice issues.