Effortless data integration for every business
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Fivetran • Remote, New Hampshire, United States, AMER
Fivetran is seeking a Lead Support Account Manager to provide high-touch support to strategic Premium customers. You'll blend technical understanding with relationship management to ensure customer satisfaction. This role requires strong communication skills and the ability to collaborate across teams.
You have a strong background in customer support, ideally with experience in account management or a related field. Your ability to build relationships with clients is exceptional, and you understand the importance of delivering high-quality service. You possess a deep technical understanding of data integration and analytics, which allows you to effectively communicate with both technical and non-technical stakeholders. You thrive in a fast-paced environment and can manage multiple priorities while maintaining a focus on customer satisfaction. Your judgment under pressure is sound, and you are committed to following through on customer needs. You are proactive in identifying opportunities for process improvements and customer advocacy, ensuring that your clients receive the best possible support.
In this role, you will serve as the primary support advocate for Fivetran's Premium customers, ensuring they achieve maximum value from the service. You will manage the end-to-end support experience, which includes handling cases, escalations, and conducting proactive health reviews. Your role will involve providing data-driven insights and maintaining executive-level communication with clients. You will collaborate closely with cross-functional teams, including Support, Engineering, Product, and Customer Success, to ensure seamless engagement and resolution of customer issues. You will also play a key role in shaping and maturing Fivetran's Premium Support program, focusing on process improvements and strategic partnerships. Your commitment to customer satisfaction will be central to successful contract renewals and overall client retention.
Fivetran offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team that values collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes the importance of work-life balance, and we are committed to supporting our employees in achieving their career goals.
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