Team Lead, Supply Chain/Transportation Management

Who you are

You have a proven track record in team leadership, particularly in operational settings, and possess the ability to manage and motivate a diverse team. Your experience includes training and coaching associates on processes and operational models, ensuring that everyone is aligned with Amazon's high standards. You excel in performance management, utilizing data to drive decisions and improve team efficiency. You are adept at handling operational escalations and have a knack for building strong relationships with your team members. Your communication skills are top-notch, allowing you to set clear expectations and provide status updates effectively. You thrive in a fast-paced environment and are committed to delivering the best results for customers.

Desirable

Experience in supply chain or transportation management is a plus, as is familiarity with data reporting and analysis. You understand the importance of operational excellence and are always looking for ways to enhance efficiency and effectiveness in your team's performance.

What you'll do

In this role, you will oversee shift operations at Amazon's Delivery Center, supporting the DC manager in executing the operational plan. You will be responsible for training and coaching associates on Amazon processes, ensuring they are well-equipped to meet performance targets. Your role will involve maintaining and publishing routine reports on current performance and business metrics, providing actionable recommendations based on data analysis. You will manage a multi-layer team, driving performance through on-the-job coaching and mentoring. You will work closely with process associates and the station team to improve operational aspects, ensuring a great delivery experience for customers. Handling day-to-day operational escalations will also be a key part of your responsibilities, as you strive to maintain high standards of service and efficiency.

What we offer

At Amazon, we are committed to creating a diverse and inclusive workplace. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that values innovation and customer obsession, working in an environment that encourages collaboration and continuous improvement. Join us in our mission to be the most customer-centric company on earth, where your contributions will make a significant impact on our operations and customer satisfaction.