IT Asset Management & CMDB ServiceNow Admin

Who you are

You have a strong background in IT Asset Management and are well-versed in ServiceNow — your experience includes configuring and maintaining SAM, HAM, and CMDB modules in complex enterprise environments. You understand the importance of asset lifecycle management and have a proven track record of supporting ITAM functions effectively. Your collaborative nature allows you to work seamlessly with internal teams across technology, cybersecurity, and governance to ensure best practices are followed. You are detail-oriented and possess strong problem-solving skills, enabling you to address challenges proactively and efficiently.

You have experience in integrating ServiceNow with various systems of records — this expertise allows you to streamline processes and enhance the overall efficiency of IT operations. Your ability to monitor and support day-to-day operations ensures that the ITAM program runs smoothly and effectively. You are committed to continuous improvement and are always looking for ways to enhance the ITAM function within the organization. You thrive in a fast-paced environment and are eager to contribute to the transformation of financial services through innovative technology management.

Desirable

Experience with ITAM best practices and frameworks is a plus — you understand the nuances of asset management and can bring valuable insights to the team. Familiarity with ITIL processes and methodologies will further enhance your ability to contribute to the organization's goals. You are open to learning and adapting to new technologies as they emerge, ensuring that you remain at the forefront of IT asset management.

What you'll do

In this role, you will be responsible for configuring, maintaining, and supporting the ServiceNow SAM, HAM, APM, and CMDB modules — your expertise will be crucial in establishing a world-class IT Asset Management program. You will collaborate with various internal teams to ensure that asset management processes are aligned with organizational goals and best practices. Your day-to-day responsibilities will include monitoring the performance of the ITAM program, troubleshooting issues, and implementing solutions to enhance efficiency.

You will play a key role in supporting the establishment and maturation of the ITAM function — this includes developing and refining processes, ensuring compliance with industry standards, and providing training and support to team members. You will also be involved in integrating ServiceNow with other systems to streamline asset lifecycle management, ensuring that all assets are tracked and managed effectively throughout their lifecycle.

Your contributions will directly impact the organization's ability to manage its IT assets effectively — you will help drive initiatives that improve visibility and control over assets, ultimately supporting the organization's mission to redefine financial services. You will be expected to stay updated on industry trends and best practices, bringing innovative ideas to the table that can enhance the ITAM program.

What we offer

At SoFi, you will be part of a dynamic team that is committed to transforming the financial services industry — we offer a collaborative work environment where your contributions are valued and recognized. You will have opportunities for professional growth and development, allowing you to expand your skills and advance your career. We believe in investing in our employees and providing them with the resources they need to succeed.

We offer competitive compensation and benefits packages, including health insurance, retirement plans, and opportunities for bonuses based on performance. Our culture encourages innovation and creativity, and we support our employees in pursuing their passions both inside and outside of work. Join us at SoFi and be part of a team that is making a difference in the lives of our members.