Strategic Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally with experience in technology or SaaS environments. You excel at building and fostering executive-level trusted advisor relationships with customers, particularly within IT, Engineering, and Support organizations. Your hands-on knowledge of PagerDuty products allows you to apply them effectively to meet customer business priorities. You are proactive in identifying risks that may hinder customers from achieving their business goals and work collaboratively with sales teams to develop risk mitigation plans. You understand the importance of process, people, and change management best practices to drive customer adoption of real-time operations.

Desirable

Experience in a similar role within a fast-paced tech environment is a plus. Familiarity with digital operations management and a strong understanding of customer needs across various market segments will set you apart. You are comfortable navigating complex customer landscapes and can adapt your approach based on the unique requirements of each client.

What you'll do

As a Strategic Customer Success Manager at PagerDuty, you will be responsible for building and nurturing relationships with key stakeholders at customer organizations. You will guide customers through their digital transformation journeys, ensuring they derive maximum value from PagerDuty's solutions. Your role will involve producing and executing comprehensive adoption paths for PagerDuty products, clearly outlining the current state and target future state with timelines. You will proactively engage with customers to understand their business objectives and align PagerDuty's offerings to support their goals. Additionally, you will collaborate closely with internal teams to ensure customer feedback is integrated into product development and service enhancements.

What we offer

At PagerDuty, you will join a flexible and award-winning workplace that values collaboration and innovation. We are committed to building a more equitable world and encourage diverse perspectives within our teams. You will have opportunities for professional growth and development, working alongside kind and ambitious colleagues who are dedicated to solving complex problems. We also provide reasonable accommodations for qualified individuals with disabilities in our job application process, ensuring accessibility for all candidates.