Business Analyst

Who you are

You have a strong background in data analysis and a passion for improving customer experiences — your analytical skills allow you to extract actionable insights from complex datasets, and you thrive in collaborative environments where you can work with stakeholders to prioritize business needs. You are comfortable working independently and possess excellent communication skills, enabling you to convey insights effectively to both technical and non-technical audiences. Your experience in customer service or user experience roles has equipped you with a deep understanding of customer satisfaction metrics and service efficiency. You are detail-oriented and have a knack for identifying trends and patterns in data that can drive strategic decision-making. You are eager to contribute to a team that values data-driven approaches to enhance service operations and customer care.

Desirable

Experience with data visualization tools or customer relationship management (CRM) systems would be a plus, as would familiarity with statistical analysis methods. A background in customer service or user experience design can also enhance your ability to understand customer needs and expectations.

What you'll do

As a Business Analyst at Getty Images, you will play a crucial role in the Data and Analytics team, focusing on the Customer Care vertical. Your primary responsibility will be to deliver data-driven insights that inform strategic initiatives aimed at improving customer experience and service efficiency. You will collaborate closely with the Customer Service and User Experience teams, providing them with access to customer interaction and feedback data to help them evaluate and drive their strategic goals. You will analyze customer behavior and satisfaction metrics to identify areas for improvement and work with stakeholders to implement data-driven solutions. Your insights will directly influence the development of initiatives that enhance service operations and customer satisfaction. You will also be responsible for presenting your findings to leadership and other stakeholders, ensuring that data-driven decision-making is at the forefront of the company's strategy.

What we offer

At Getty Images, you will be part of a dynamic team that values innovation and data-driven insights. We offer a collaborative work environment where your contributions will have a direct impact on our customer service operations. You will have opportunities for professional growth and development, as well as access to resources that support your career advancement. We believe in fostering a culture of continuous learning and improvement, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to leverage data to enhance customer experiences and drive strategic initiatives.