Director, Product Management (Customer Experience)

Who you are

You have a proven track record in product management, particularly in enhancing customer experiences — your experience spans over 7 years in leading product teams and driving strategic initiatives that prioritize user satisfaction. You possess strong analytical skills, enabling you to interpret data and derive actionable insights that inform product decisions. Your leadership style fosters collaboration and innovation, encouraging your team to think creatively and push boundaries. You are adept at managing cross-functional teams and have experience working closely with engineering, design, and marketing to deliver exceptional products. You understand the importance of customer feedback and are skilled at integrating it into product development processes. You are passionate about creating seamless and engaging customer journeys, and you thrive in fast-paced environments where you can make a significant impact.

Desirable

Experience in e-commerce or technology sectors is a plus, as is familiarity with agile methodologies. You have a strong understanding of digital marketing strategies and how they intersect with product management. A background in data analysis tools and methodologies will help you excel in this role, as will experience with A/B testing and user research techniques.

What you'll do

As the Director of Product Management for Customer Experience at Coupang, you will lead the vision and strategy for enhancing the customer journey across all platforms. You will work closely with your team to identify pain points in the customer experience and develop innovative solutions that address these challenges. Your role will involve setting the product roadmap, prioritizing features based on customer needs, and ensuring alignment with the company's overall objectives. You will collaborate with engineering and design teams to bring your vision to life, ensuring that the products you develop are not only functional but also delightful to use. You will analyze customer feedback and usage data to continuously improve the product offerings, making data-driven decisions that enhance user satisfaction. Additionally, you will mentor and develop your team, fostering a culture of innovation and excellence within the product management function.

What we offer

Coupang offers a dynamic work environment where you can make a real impact on the future of commerce. You will have the opportunity to work with a talented and diverse team that is committed to pushing the boundaries of what is possible. We provide competitive compensation packages and benefits that support your professional growth and well-being. Join us in our mission to create an epic customer experience in a high-tech, hyper-connected world.